Customer App

Privacy Policy سياسة الخصوصية — توصيل في لحظة: اكل والمزيد

Last updated: March 2026

Lahda (توصيل في لحظة: اكل والمزيد) is an order and delivery platform serving the Babylon / Hilla governorate in Iraq. This Privacy Policy explains how the Lahda Customer App collects, uses, and protects user information when the application is used.

By using the Lahda Customer App, you agree to the collection and use of information in accordance with this Privacy Policy.

1

Information We Collect

To provide our services, the Lahda Customer App may collect the following types of information.

Account Information

When creating an account, the app may collect:

  • Email address
  • Full name
  • Phone number (optional)
  • Password (securely encrypted)

This information is used to create and manage the user account.

Profile Information

Users may update their profile information within the app, which may include:

  • Name
  • Phone number
  • Profile photo
If a profile photo is selected, the image is uploaded to Lahda servers and associated with the user account.
Address Information

To enable delivery services, users may add delivery addresses which may include:

  • Address description
  • Address label (e.g., Home, Work)
  • Building or floor details
  • Additional delivery notes
  • Geographic coordinates (latitude and longitude)

This information is used solely for processing and delivering orders.

Location Information

The app may request access to the device's location services to:

  • Allow users to select their delivery address on a map
  • Verify that the address is within the supported delivery area
  • Display nearby merchants and services
  • Enable order tracking on the map
Location data is only accessed when necessary for these features.
Order and Cart Information

When placing orders, the app may collect:

  • Selected products and quantities
  • Merchant / store information
  • Delivery address
  • Order notes
  • Order status and history
  • Ratings and reviews

This information is necessary to process orders and provide delivery services.

Device and Technical Information

The app may collect limited technical information such as:

  • Device type
  • Operating system version
  • App version
  • Diagnostic and error information

This data helps improve app stability, performance, and security.

Notification Data

To send notifications, the app may collect a device notification token (such as a Firebase Cloud Messaging (FCM) token). This token allows the system to deliver push notifications related to orders and service updates.

2

App Permissions

The Lahda Customer App may request certain device permissions to provide its services.

📍
Location

Used to allow users to select delivery addresses on a map and to show nearby services.

🖼️
Photo / Media

Used when users choose a profile picture from their device gallery.

📷
Camera

May be requested if users choose to take photos directly. May appear due to underlying media libraries.

🔔
Notifications

Used to send push notifications related to order updates and important service information.

Users can disable these permissions at any time through their device settings.
3

How We Use Your Information

Collected information may be used to:

  • Create and manage user accounts
  • Process and manage orders
  • Provide delivery services
  • Enable order tracking
  • Show nearby merchants and services
  • Send notifications related to orders
  • Improve the application and user experience
  • Provide customer support
  • Detect and prevent fraud or abuse
We only use information necessary to operate the Lahda platform.
4

Payments

The Lahda Customer App currently supports Cash on Delivery (COD) only.

The application does not collect or store credit card or payment card information.
5

Data Sharing

We do not sell or rent user personal data. However, some information may be shared with the following parties in order to operate the service.

Merchants

Order details necessary to prepare the order.

Delivery Drivers

Delivery address and order information required to complete delivery.

Service Providers

Technical infrastructure providers that help operate the platform (such as hosting services).

All parties only receive the minimum information necessary for their role.
6

Third-Party Services

The Lahda Customer App may use trusted third-party services that help operate certain features. Examples include:

Firebase Cloud Messaging — push notifications Mapbox — maps & location selection
These services may process limited technical data in accordance with their own privacy policies.
7

Local Data Storage

Some information may be stored locally on the user's device to maintain login sessions and improve performance. This may include:

  • Authentication tokens
  • Basic user profile data
This data remains on the user's device and is not shared with third parties.
8

Data Retention

We retain personal information only as long as necessary to provide the Lahda services and maintain order history.

Users may request immediate deletion of their account and associated data through the official account deletion page: https://iqbox.site/deletion.html

9

Data Security

We implement reasonable technical and organizational measures to protect user data, including:

  • Encrypted passwords
  • Secure authentication systems
  • Restricted access to internal systems

However, no system can guarantee absolute security.

10

Children's Privacy

The Lahda Customer App is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If such information is discovered, it will be deleted.

11

User Rights

Users may:

  • Update their account information
  • Edit or delete saved addresses
  • Request deletion of their account through: https://iqbox.site/deletion.html
  • Contact support regarding privacy concerns
  • Disable location access or push notifications through their device settings
12

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available through the Lahda app or official website.

Continued use of the app after changes indicates acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how user data is handled, you may contact us:

ilovematoub@gmail.com